Frequently Asked Questions

Any questions you have about our products can be answered by our store staff. Or one of the owners. Please call at 713.666.2551 or orders@3brothersbakery.com.

For shipment orders please email orders@3brothersbakery.com. We try to respond to emails within twenty four business hours.

For general questions or comments please email customerservice@3brothersbakery.com.

Making sure our customers are happy and satisfied is an important part of our business. Whether you buy online or in person, we want you to be 100% satisfied. In the rare case, where you might have a problem, please contact us, so we can make it right for you.

In regards to shipping and delivery, please note, we cannot take responsibility for incorrect addresses, PO Boxes and unsuccessful delivery attempts. Please be sure you double check your addresses and make sure your recipient is aware of the delivery or is at least going to be available to receive it (should it be a surprise).

Shipping & Handling FAQ

Is everything available for shipping?

At this time we do not offer all our products for shipping. Please keep checking the "Order & Ship" area of our website, for we will be adding products.

When will my order ship?

We only ship our products Monday — Wednesday, for we are always shipping perishable items. Orders that come in prior to 2pm, Sunday — Tuesday, will be shipped the next day. Orders arriving after 2pm on Wednesday and all day Thursday — Sunday will be shipped the following Monday, unless you order on Thursday and approve overnight shipping to arrive on Friday.

All shipping will be sent Next Day or Second Day. We do not ship to Canada or internationally. Shipping charges are per address. We currently do not ship to to Alaska, Hawaii and Puerto Rico. We hope to do so soon. We generally use FedEx.

Three Brothers Bakery will take the utmost care packaging and handling items needing refrigeration in insulated shipping packaging. Some breads and cookies do not require the insulated packaging. Please be sure that the recipient will be home to receive their perishable package. In most cases the shipper will release packages if the recipient is not home, however there are some instances where release is not possible (apartment building with no access, unsafe area, etc.).Three Brothers Bakery will not be responsible for items delivered but not opened, packages released or packages that spoiled because recipient was not in and shipper was unable to release. Please make sure someone will be there to accept the package.

Can I ship to a PO Box?

No, we need to have a street address to ensure delivery. Because our items are very perishable, the product needs to be consumed or refrigerated within 2 days. If your package is not immediately received and is waiting in a mailroom or other facility, the product quality will suffer. Three Brothers Bakery does not take responsibility for packages that your recipient has failed to pick up in mail rooms or hospital rooms, so you may want to tell your recipient to expect a yummy package!

Can I send a gift to Alaska, Hawaii or a foreign address?

Not at this time.

When will my credit card be charged?

Your credit card will be charged when your order is placed and confirmed by Three Brothers Bakery.

What sort of order confirmation will I receive?

We will send you an order confirmation by e-mail after you have submitted your order and reviewed it.

Is everything baked and shipped fresh?

Absolutely!

Other FAQ

What is your Kosher certification?

Three Brothers Bakery is supervised by the Houston Kashruth Association and carries the certification of the HKA, for both dairy and Pareve items.

Can you help design a unique gift for shipment or pickup?

Yes. We would love to use our creativity to help you customize a gift. It could be a basket to give to valued customers or a party favor for the company party or Bar/Bat Mitzvah or wedding. Please contact a Three Brothers Bakery store for more information or email orders@3brothersbakery.com someone will contact you.

Can I redeem a Three Brothers Bakery gift certificate or card on-line?

Our older gift certificates can only be redeemed in store, but we will soon offer gift cards which you will be able to use online, as you do a credit card.

Is Three Brothers Bakery a wholesale bakery?

Yes, Three Brothers Bakery has a wholesale program that offers Houston-area cafes, restaurants, and schools our delicious breads and pastries. If you have a retail chain and would like to place our products in your store, we can help with suggestions of appropriate products that we can ship to your individual stores. Please call our main store and ask for Janice Jucker 713.666.2551. You may also email her at orders@3brothersbakery.com for more information.

Do you make sugar-free or lactose-free products?

Absolutely! We have a whole section devoted to sugar-free items. If you are lactose intolerant, Three Brothers Bakery is the place for you! Because we are Kosher, many of our products have to be dairy free. Anytime you see a star (*) it denotes dairy free or what we call pareve. Enjoy!

Do any of your products contain nuts?

Please be sure to review the CONTAINS statement to see if the item contains nuts. We cannot guarantee any of our products being nut and nut oil-free. Cross-contamination of nuts may occur without our knowledge, so we rather err on the side of caution and tell you that traces of nuts could be in any of our products.

What forms of payment do you accept?

For retail store orders, we accept cash, Visa, Mastercard, American Express and Discover. Our online store accepts Visa, Mastercard, American Express and Discover.

Can you make a custom cake, and how do I order one?

You have several options. Online we have a place to create your own cake (to some extent). To order any special or custom cakes that go beyond what is online, please call our main store at 713.666.CAKE (2551). They will take your order, and let you know the pricing. We do many custom drawings on cakes, including company logos, cartoon characters, school, church and sports logos. We offer scans on edible paper, as well. We have the ability to create cutouts or sculptures (we did a tennis shoe to serve 15,000 people once). Wedding and groom's, bnai mitzvah, quinceañera and other special cakes are also a pleasure. Please fill out our consultation request form, and we will get back to you to set up an appointment. We would love to help with your special occasion.

If you are requesting a copyright protected logo or design on your cake, we will need a release.

How do I cancel my order?

To cancel an order, you must contact Three Brothers Bakery 48 hours before the planned pickup or delivery time. Please have your order confirmation number ready, if it was an online order. For fastest service, please contact your local store. Wedding, groom's and custom cake cancellations follow a different cancellation policy and require two weeks notice.

Come See Us Soon!