Three Brothers Bakery will take the utmost care packaging and handling items needing refrigeration in insulated shipping packaging. Some breads and cookies do not require the insulated packaging. Please be sure that the recipient will be home to receive their perishable package. In most cases the shipper will release packages if the recipient is not home, however there are some instances where release is not possible (apartment building with no access, unsafe area, etc.). Three Brothers Bakery will not be responsible for items delivered but not opened, packages released or packages that spoiled because recipient was not in and shipper was unable to release. Please make sure someone will be there to accept the package.

Can I ship to a PO Box?

No, we need to have a street address to ensure delivery. Because our items are very perishable, the product needs to be consumed or refrigerated within 2 days. If your package is not immediately received and is waiting in a mailroom or other facility, the product quality will suffer. Three Brothers Bakery does not take responsibility for packages that your recipient has failed to pick up in mail rooms or hospital rooms, so you may want to tell your recipient to expect a yummy package!

Can I send a gift to Alaska, Hawaii or a foreign address?

Not at this time.

When will my credit card be charged?

Your credit card will be charged when your order is placed.

What sort of order confirmation will I receive?

We will send you an order confirmation by e-mail after you have submitted your order.

Is everything baked and shipped fresh?
 

Absolutely! 

OTHER FAQ

What is your Kosher certification?

Three Brothers Bakery is supervised by the Houston Kashruth Association and carries the certification of the HKA, for both dairy and pareve items.  Braeswood and shipped products carry the HKA seal.  We also sell a wide variety of Passover style items, but the bakery is not Kosher for Passover.

Can you help design a unique gift for shipment or pickup?

Yes. We would love to use our creativity to help you customize a gift.  It could be a basket to give to valued customers or a party favor for the company party or Bar/Bat Mitzvah or wedding.  Please contact a  Three Brothers Bakery store for more information or email customerservice@3brothersbakery.com and someone will contact you.

Can I redeem a Three Brothers Bakery gift certificate or card on-line?

Our older gift certificates can only be redeemed in store, but we will soon offer  gift cards which you will be able to use online, as you do a credit card.

Is Three Brothers Bakery a wholesale bakery?

Yes, Three Brothers Bakery has a wholesale program that offers Houston-area cafes, restaurants, and schools our delicious breads and pastries.  If you have a retail chain and would like to place our products in your store, we can help with suggestions of appropriate products that we can ship to your individual stores.   Please call our main store and ask for Janice Jucker 713.666.2551.  You may also email her at jjucker@3brothersbakery.com for more information.

Three Brothers Bakery has a wholesale division, so if you have a need to purchase in higher volumes please contact sales@3brothersbakery.com or call our main store at 713.666.2551 and ask for Janice Jucker. We will be happy to work with you and put together a custom program to suit the needs of your business.

Do you make sugar-free or lactose –free products?

Absolutely!  We have a whole section devoted to sugar-free items. If you are lactose intolerant,Three Brothers Bakery is the place for you!  Because we are Kosher, many of our products have to be dairy free.  Anytime you see a star (*) it denotes dairy free or what we call pareve.  Enjoy!

Do any of your products contain nuts, soy, eggs or milk?

We have written a ”CONTAINS” statement on the products, but we cannot guarantee cross-contamination may not occur without our knowledge, so we rather err on the side of caution and tell you that traces of items you could be allergic to could be in any of our products. We write this information for those who are allergic to certain items. If you are Kosher and concerned about Kashruth, please see our response to the Kashruth certification (nothing to worry about in that department).

What forms of payment do you accept?

For retail store orders, we accept cash, checks (with proper identification and $10 minimum), Visa, MasterCard, American Express and Discover.  Our online store accepts Visa, MasterCard, American Express and Discover.

Can you make a custom cake, and how do I order one?

You have several options.  Online we have a place to create your own cake (to some extent).  To order any special or custom cakes that go beyond what is online, please call our main store at 713.666.CAKE (2551). They will take your order, and let you know the pricing. We do many custom drawings on cakes, including company logos, cartoon characters, school, church and sports logos. We offer scans on edible paper, as well.  We have the ability to create cutouts or sculptures (we did a tennis shoe to serve 15,000 people once).  Wedding and groom’s cakes are also a pleasure.  We would love to help with your special occasion.  If you are requesting a copyright protected logo or design on your cake, we will need a release.

How do I cancel my order?

To cancel an order, you must contact Three Brothers Bakery 48 hours before the planned pickup or delivery time. Please have your order confirmation number ready, if it was an online order. For fastest service, please contact your local store.   Wedding, groom’s and custom cake cancellations follow a different cancellation policy.